Service group Cost center assessment

Business process analytics

Real execution view of processes

We deliver a process X-ray of real execution, activities, peaks, and idle time.


FocusProcess cycle time
OutputProcess X-ray
GoalClearer operations

Problem

The real execution path is unclear and process overlap makes linear measurement difficult, so bottlenecks and backtracking stay hidden.

Solution

We deliver an activity-based process X-ray that reveals step overlap, knowledge base usage, peaks, and idle time.

Our approach

JC360 data provides an X-ray of the real process flow: which activities dominate, where steps blend together, and where idle or peak time appears.

Because processes often overlap, linear measurement can mislead, so we use activity-based workflow measurement to separate steps cleanly. Net effort time counts only steps that belong to the process, filters unrelated activity, and includes out-of-system tasks when they belong to the process.

The measurement also shows whether the right applications and knowledge bases are used. The result is a transparent process view that supports step identification, training, and automation focus.

Use cases

  • OPEX areas – clean step map and idle time visibility
  • Payroll – activity and system-usage X-ray
  • IT support – blended ticket workflows
  • Finance – approval workload reality
  • Other back-office processes – peak/idle ratio optimization

Steps

  1. Select process
  2. Measurement
  3. Activity and process view analysis
  4. Workshop
  5. Recommendations
  6. Consulting report (PDF) handover

Requirements

  • Contract signed at start
  • IT support for client installation
  • Process descriptions
  • Process owner
  • Weekly 1-hour workshop

Deliverables

  • Process X-ray
  • Activity and idle time analysis
  • Improvement actions

Interested in this service?

Get in touch and we will send a tailored proposal.

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