Service group
Capacity and automation
Deadtime analytics
Identify hidden capacity losses
We measure non-value-adding time, waiting, and interruptions.
FocusLoss times
Sampling100%
OutputQuick interventions
Problem
Waiting, task switching, and interruptions create hidden capacity losses without a clear, measurable picture.
Solution
We deliver a deadtime map and quick interventions that reduce loss time and free capacity.
Our approach
We reveal where the most deadtime appears in workflows: waiting, task switching, and interruptions.
Beyond volume, we add qualitative insight by grouping activities (e.g., administrative vs. non-work tasks) so it is clear how to improve the process.
You get an immediately actionable intervention plan that reduces loss time.
Use cases
- Back-office operations – uncover admin idle time
- Operational support teams – handover idle time map
- Customer service – interruptions and waiting time visibility
- Maintenance – between-visit idle time
- Processing units – optimize peak/idle ratio
Steps
- Scope and roles
- Measurement setup
- Data collection
- Analysis
- Intervention list
- Consulting report (PDF) handover
Requirements
- Contract signed at start
- IT support for client installation
- Assigned business owner
- Weekly 1-hour workshop
Deliverables
- Deadtime heatmap
- Top 10 loss sources
- Intervention plan