Service group
Capacity and automation
FTE requirement modeling
Fact-based capacity demand
We calculate required FTE and capacity from measurement data.
FocusCapacity planning
OutputFTE model
GoalReliable planning
Problem
Headcount estimates are uncertain, leading to over- or under-capacity.
Solution
We build an FTE model with scenarios to support reliable capacity planning.
Our approach
From JC360 measurements and standard time calculations we build an FTE requirement model supporting workload and headcount optimization and future planning.
We can model mixed workloads across different processes and include future or phased load scenarios.
We also model the uplift from bringing lagging productivity up to the average (or any target), translating gained productive hours into an FTE-equivalent increase (a virtual FTE gain through better use of existing resources).
Use cases
- Capacity planning – true capacity demand
- Headcount optimization – balance over/underload
- Cost planning – FTE-based budgeting
- Outsourcing decisions – make/buy evidence
- Organization growth – scaling scenarios
Steps
- Define scope
- Measurement
- Standard time validation
- FTE model build
- Workshop
- Consulting report (PDF) handover
Requirements
- Contract signed at start
- IT support for client installation
- Capacity and volume data
- Weekly 1-hour workshop
Deliverables
- FTE model
- Capacity scenarios
- Planning recommendations