How long a transaction really takes
Unit cost and standard time calculation from real work patterns.
Without standard time and unit cost baselines, SLA and capacity planning stay uncertain.
We deliver a standard time table and unit cost benchmark to anchor planning.
We calculate actual standard time requirements for transactions from JC360 data.
The measurement delivers net effort time: it counts only transaction-related tasks, filters out unrelated work, and includes out-of-system steps when they belong to the transaction. By describing entry points and transaction-related activities, we get a precise view of net effort time and traversal paths.
Transaction standard times can be measured by any breakdown (e.g., type, complexity, deadline), existing standards can be tested, and new benchmarks can be created. Deviation from transaction averages can be embedded as KPI inputs into other service measurements. This supports capacity planning and SLA design with reliable benchmarks.